Odoo Helpdesk Ticket Type Email Alias
Email Alias for Ticket Type
Helpdesk Ticket Type Email Alias
Email Alias for Ticket Type in Odoo
Only Compatible with Odoo Enterprise
Allow you to set an alias on the helpdesk ticket type so when a customer sends an email to this email id system will automatically set this type on the created ticket (Catchall should be configured as per Odoo Standard).
- The Support Manager can manage aliases on the helpdesk Ticket Type.
- Sending mail to this email will create a new ticket directly assigning this ticket type.
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