Odoo Knowledge Base for Helpdesk Support Tickets

Odoo Knowledge Base (Q&A)

customer helpdesk helpdesk knowledge base odoo helpdesk question and answer

Probuse Admin

Odoo Knowledge Base for HelpDesk Support Ticket (Q&A)

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This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.

Main Features:

- Allow your support team to quickly create Knowledge Base (Q&A) from ticket in backend.

- Allow your support team to search existing Knowledge Base (Q&A) and quickly reply to your customers with URL of website for that Knowledge Base (Q&A).

- Allow support team to set Category, Tags after creating Knowledge Base (Q&A) in backend.

- Before submitting support ticket allow your customer to view your Knowledge Base (Q&A).

- Allow your customer also view Knowledge Base (Q&A) in my account portal.

- For more details about helpdesk ticket app you can see dependant app.

- Watch video in live preview in Odoo store.

Menus:

  • Helpdesk/Knowledge Base
  • Helpdesk/Knowledge Base/Knowledge Bases
  • Helpdesk/Knowledge Base/Knowledge Base Categories
  • Helpdesk/Knowledge Base/Knowledge Base Tags

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