Odoo Website Helpdesk Support Ticket

 

 

This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.

Main Features
* Your Customer can send support ticket/helpdesk request from your website.

* Generation of unique ticket on submission and record it as ticket in backend.

* Customer can check status of all support tickets submitted by him/her on My Account page.

* Print PDF - Helpdesk Support Ticket* Support User / Technician can communitcate with customer using chatter and fill timesheet.

* Support Manager can close ticket and send bill to customer.* Customer can give feedback and rating of ticket.

* Manage your support tickets using assignment to multiple support teams.

Menus Available:

• Helpdesk
• Helpdesk/Configuration
• Helpdesk/Configuration/Helpdesk Teams
• Helpdesk/Helpdesk
• Helpdesk/Helpdesk/Helpdesk Tickets
• Helpdesk/Reports
• Helpdesk/Reports/Helpdesk Analysis

Download Now