Helpdesk Support Ticket with Star/Stop/Pause Timer and Digital Signature
This module allow you support user / technician / worker of tickets to make start/stop/pause timers and record time. This app also allow your technician to get customer signature on ticket on my account / portal.
Main Features:Allow your technician or support user to start/stop/pause clock timer on ticket form of website portal my account page. So your technician can go to customer location start/stop/pause timer based on ticket he/she has been assigned and working.Record Timer information on ticket form.Durations are store on ticket form.Allow your customer to sign on ticket. Signature box added on website page of users ticket list.Digital signataure will be store in backend ticket record.Allow you to do multipl start/stop/pause for same ticket.On stop of timer system will automatically pass some of data and open mobile timesheet view where user can directly fill timesheet for his/her work.Mobile / Tablets reponsive. You can also use this as web application on your browser like chrome, firefox etc..Allow your technician to go onsite at customer location and access it on his/her mobile devices.Fully integrated with backend tickets helpdesk app.Note that this is not Android or IOS made application. This is made using core Odoo Web Responsive framework.This app is depend on our support ticket app. You can see dependancies. So you will have all features of helpdesk ticket managementFor more details please watch Video.Any question you can contact us by email or from Probuse Website.